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Postage and Returns Policy

What You Need to Know

DUE TO COVID POSTAGE MAY TAKE A LITTLE LONGER THAN STATED WE THANK YOU FOR YOUR  UNDERSTANDING 

 

FREE POSAGE ON ALL ITEMS WITHIN THE UK

UK Items will be shipped within 24hrs of payment received. (MON - FRI) Please CONTACT us below for any postage queries

 

INTERNATIONAL ITEMS ARE SUBJECT TO EXTRA CHARGE ADDED ONCE COUNTRY IS SELECTED AT CHECKOUT, 

 

RETURNS

For Quality Assurance all items are checked before postage, should you receive an item that has not matched our high standards please return in original packaging within 14 days for a full refund

Please CONTACT us if you are dissatisfied in any way

All our products come direct from JASMINE we do not use drop shippers, this ensures all our items are Quality Assurance checked prior to being posted

Store Policy

Because We Care

What information to we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.  login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages

  4. To comply with any applicable laws and regulations.


How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How do we communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


How do we use cookies and other tracking tools?

This website tracks personal information through the use of cookies.